Privacy Policy

Last updated: February 20, 2026

At Soluveil, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

By using our website and services, you agree to the practices described below.

Information We Collect

We collect the following types of information depending on how you interact with us:

Information you provide directly:

Name, email address, phone number
Shipping and billing address
Payment information (credit card, debit card)
Account details (username, password, preferences)
Messages you send to our support team

Information collected automatically:

Device and browser information (IP address, device type, operating system)
Browsing behavior (pages visited, products viewed, items added to cart)
Cookies and similar tracking technologies

Information from third parties:

Service providers we work with (e.g., Shopify, payment processors)
Marketing and analytics partners

How We Use Your Information

We use your personal information to:

Fulfill orders — process payments, arrange shipping, handle returns and exchanges
Manage your account — maintain your preferences, order history, and wishlist
Improve our store — understand how customers use our site so we can make it better
Communicate with you — send order confirmations, shipping updates, and respond to support inquiries
Marketing — send promotional emails (you can unsubscribe at any time) and show relevant advertisements
Prevent fraud — protect against unauthorized transactions and ensure a secure shopping experience
Comply with the law — meet legal obligations and respond to lawful requests

How We Share Your Information

We never sell your personal information. We may share it with:

Shopify — our e-commerce platform that hosts and powers our store
Service providers — companies that help us with payment processing, shipping, data analytics, cloud storage, and customer support
Marketing partners — to deliver relevant advertisements (you may opt out; see Your Rights below)
Legal authorities — when required by law, subpoena, or to protect our rights and safety
Business transfers — in connection with a merger, acquisition, or sale of assets

To learn more about how Shopify processes your data, visit the Shopify Privacy Policy.

Cookies & Tracking

We use cookies and similar technologies to remember your preferences, analyze site traffic, and personalize your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Your Rights

Depending on where you live, you may have the right to:

Access — request a copy of the personal information we hold about you
Correct — ask us to fix inaccurate information
Delete — request that we remove your personal information
Portability — receive your data in a transferable format
Opt out of targeted advertising — stop the use of your data for personalized ads

If you visit our site with Global Privacy Control enabled, we will honor that signal automatically.

To manage marketing emails, use the unsubscribe link at the bottom of any promotional email. We may still send non-promotional emails related to your orders and account.

To exercise any of these rights, contact us at support@soluveil.com.

Data Security

We take reasonable measures to protect your personal information. All payments are processed through secure, encrypted channels. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain your account, comply with legal obligations, and resolve disputes.

International Transfers

Your information may be transferred to and processed in countries outside of where you live. When transferring data outside the European Economic Area or United Kingdom, we rely on recognized legal mechanisms such as Standard Contractual Clauses.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.